Security matters. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. This problem has been running for over 2 months now. 1. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Your link takes me to the internet security page, and it shows how to switch on parental control. Thanks for your patience while we work to fix things as quick as we can. I used to enable it for many years. com:Y54kpX5g: curl -v smtps://smtp. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. This means the Hub is in modem mode and won’t be sharing WiFi. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. We would like to show you a description here but the site won’t allow us. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. 1. Click: Web Safe. A VPN could also be used to bypass the Child Safe adult content filters. 9. Hi my child safe is on but no sites are getting blocked. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Ok, this is getting annoying now. . When I try to access the account through my Virgin Media website it tells - 5287803. I called customer services who want to send a third engineer on Friday. Home Phone. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Login in the the Virgin Media online account and try the to enable websafe. Child Safe not working in Security matters Thursday; Child safe not working in Security matters Thursday; Child Safe Not Working in Security matters a week ago; Web safe not working when enabled in Security matters a week ago; Child Safe show is off but it's on and can't change it. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Requires activation. 6. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. co. Speed I’m losing the will to live. Anyway, I recently moved house (August) and kept the same package. Look out for the envelope in the top right-hand corner. . If the problem persist post back here to have issue flagged to the forum team. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Web safe not working when enabled. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. How to turn on Child Safe. This has been the case for a few weeks and I have been unable to access websafe settings. Stay safe online. 0 Kudos. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Virus Safe - Enabled. Virgin Mobile. Child safe is not working. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Click on Manage Web Safe. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. com and we’ll look into them. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. If you’d like to change the. Please change them. QuickStart, set up and connections. Phone. Learn how you can change Web Safe settings to turn Child Safe off. timn48. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Entertain me; Broadband Deals. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Lee_R. com nslookup protonvpn. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. If it’s not a technical issue you need help with then we’re here to support you on. 3. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. The service status page is now working, with the following message. Available with M50 broadband or faster. Phone. com nslookup protonvpn. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. Hey @DavidCalla,. 9. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. . Hi . on 30-05-2023 10:07. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Web safe provides ultimate protection when using the internet. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. This has been working for ages without any issues. All devices would need to be re-connected to the WiFi. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. Joining in. Child safe not working. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. Please. I tried to connect with configure router to use Virgin Media DNS at 194. Reply. Chatter and natter. Account - Cable. QuickStart, set up and connections. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Thanks for taking the time to contact us via the Community. 4. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. 9. At this time we aware of the problem and working on repairing this feature. Virgin Phone Switchover. Options. I'm a Very Insightful Person, I'm here to share knowledge. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. At least 30Mbps download speeds in every room or £100 one-off credit. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 8. Browse Virgin Media Virgin Media Community. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. 3. Either the customer can't move the sliders or they can but without effect. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 67. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Data not working. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. r. Hub 3. Web safe settings not working. I added it to the 'allowed websites' list, and it's working fine. Options. Change the Wi-Fi Router Channel. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Account - Cable. The disaster is that i have called the customer services for. Forum; Apps. SpeedQuickStart, set up and connections. Direct from Virgins help pages. . google (disable when using mobile data) 0 Kudos. 220. It shows that it is ‘on’ but doesn’t block any websites at all. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. Phone. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. I was in. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I don't work for Virgin Media. Hi, my child safe is not working and indeed my AS isn't Virgin. 9. We would like to show you a description here but the site won’t allow us. websafe page unable to load. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I have effectively worked around this in a similar way. and they all return the same result: ⋮ Non-authoritative answer: Name:. What to do if Virgin Media Web Safe isn't working. Post Reply Preview Exit Preview. Reply. any help would be helpful. Child safe not working. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. ISPs use blacklists to block specific sites as well. 0 Kudos. Virgin Media's DNS servers don't seem. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Manage Your Account. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. " This has been the same for 3 days now. Regards, Daniel. Home Phone. 4 weeks ago. yesterday | Posted in Security. Changing Virgin Media Web Safe Settings on a Mobil. Regards, Steven_L. Click Apply. Networking and WiFi. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 1. QuickStart, set up and connections. . Follow these steps: 1. Setting up Virgin Media Web Safe. This includes restricting children from accessing inappropriate or adult content. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. co. Account settings. If you go to is the AS Name reported as Virgin Media?. on 06-03-2023 16:05. For fraudulent e-mails, forward to phishing@virginmedia. I would immediately get an email confirming that changes were made. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Seems to be OK this morning. Once logged in, select ‘My apps’ tab’. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Try again to see if problem persists. com 194. 9. SpeedQuickStart, set up and connections. It stops all kind of rubbish from popping up which we’re now stuck with. This is both logging in via web browser and mail app on her. Hey @DavidCalla,. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Was working last night, woke up this morning to no internet. What to do?Hi, I contacted VM twice. TAlmontaser. However, it seems to have stopped since a few days ago. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Networking and WiFi. on 03-11-2022 16:13. Hi Travis, Since last Monday, the child/web safe has stopped again. Email not working. We would like to show you a description here but the site won’t allow us. What do the colours mean? Yellow. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Unlike some posts here, I want Child Safe to work. Go to Account settings, then Account details b. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. 8. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. . I’ve seen previous posts suggesting going to the 1. . The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. We would like to show you a description here but the site won’t allow us. 123 and 194. on 23-07-2023 22:16. Stay safe online. Kain_W. Networking and WiFi. Top offers; Discover Virgin Media; Broadband deals;. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. on 03-11-2022 16:13. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Reply. Virgin Mobile. I activated it yesterday, & it confirms my settings. Options. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Networking and WiFi. . 123. Chatter and natter. It has previously said that all emails were "safe and secure". I am sorry to hear you have been unable to make any changes to web safe. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. For some customers the Web Safe adjustments are not functioning. QuickStart, set up and connections. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. This is a known issue and our teams are working on a fix. Virgin Media 'Web Safe'. Please help! 🙂. on 06-04-2023 07:40. on 08-02-2023 16:22. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Options. Virgin Media Community. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. please help. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Whilst Virgin. 8. * Call costs may vary. Abdelmonem. Security matters. Its features include firewall, parental control, ad blocker, identity theft protection and. We created Web Safe for our customers to make browsing safety a no-brainer. 1. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. 1. If the problem persist post back here to have issue flagged to the forum team. 1 — the Internet’s. Home Phone. 1. Please help. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Please help me resolve this. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. £8p/m extra or included with Gig1 or Volt. com 9. Settings. Child safe is not working. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Re: Child safe not working. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. No there is not; technically not possible. Stay safe online. com 194. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Hi there @MrsG101 . Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. It is showing as switched on but nothing is being blocked. Help forum. That is very good since the country is not a member of any signal intelligence alliances. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. My Virgin Media App. So you can kick back and enjoy yourself, knowing somebody’s got your. However, it seems to have stopped since a few. These tools can be installed across all devices, including mobile phones, computers and consoles. Good luck. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Web safe provides ultimate protection when using the internet. Please,. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. for all devices. OpenDNS provide instructions here :. im currently using an iPhone X pro. Tuning in. For a single one, you may be able to get an exemption. 0 Kudos. It's been on since the start. Forum team are best placed to help and issue has been flagged to them. 0 Kudos. TAlmontaser. Stay safe online. Options. Click here to view more details on content filters from Virgin Media’s Web Safe. The info to report to VM was given above. Click: Settings. 9. and enter the following where username:password is replaced with your email address and password, i. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. QuickStart, set up and connections. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. 168. Web safe Child does not work Virgin Router.